For all our services, the data controller - the company that's responsible for your privacy - is Wensleydale Creamery (trading name of Dairy Crest Limited).
Please note that we will only use your data to increase your experience, thus meaning, we will contact you about brand-new products, offers and happenings at Wensleydale Creamery. We will protect your data like it's our own and we will always speak your language - no nonsense and no surprises. The typical Yorkshire way! We want you to receive great mail from us, so you decide what and how you hear from us. Furthermore, we will regularly clean our data base so if we don't here from you, your information will be deleted.
We use your information in several different ways - what we do depends on the information. The list below sets this out in detail, showing what we do, and why we do it.
How we use your name & contact details
Why?
This means your card's security/CVV code, don't worry, we don't keep them.
How we use your payment information
Why?
What you've said to us - for example, over the phone, on social media, or via email
How we use your contact history
Why?
What you've bought and what you've stored in your basket for another time
How we use your purchase history and saved items
Why?
How we use your responses to surveys, competitions and promotions
Why?
We do not, and will not, give any of your personal data to any third party - including your name, age, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
If you have said we can, we'll send you marketing messages by email, text, to keep you aware of what we're up to and to help you see and find our products. For all marketing messages by email, a tracking pixel is in use. This helps us track which email marketing messages our customers like, and tailor them accordingly.
You can stop receiving marketing messages from us at any time.
You can do this:
Once you do this, we will update your profile to ensure that you don't receive further marketing messages.
Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates).
We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Wensleydale Creamery website or other Wensleydale Creamery services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Wensleydale Creamery.
We always want to hear from our customers (especially if you feel we could do better…or if you love a certain cheese!).
If you:
please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact us by calling 01969 667664 or by email creamery@wensleydale.co.uk . Or if you'd like to, you can write to us at:
Wensleydale Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN
